Good news is my laptop works again. Bad news is the help desk failed to mention that installing the cds completely erases my hard drive. There go all of my documents and pictures. :( Sooo, I'll be spending the night recreating my expenses and spreadsheets and looking at past emails for documents and pictures.
Also, texture failed the technology test again. But, third times a charm! I have to shrink down the pattern and the spaces so that the technology will work, and the bag will be waterproof, abrasion resistant and all the good qualities that it should be.